CANCELLATION POLICY

  1. Upon placing your booking with us you have entered into a contract with ourselves (Arc Bouncy Castles).
  2. Any booking fees paid are non-refundable (except for point 7 below).
  3. Where we are charged a fee on payments received this amount will be deducted from any refunds made.
  4. Provided you give us at least 21 days’ notice you will not be charged if you need to cancel your booking, we will refund any payments received less your booking fee.
  5. If you decide to cancel with less than 21 days’ notice the full hire fee will be charged, non-payment of this will result in your details being passed to a debt recovery agency.
  6. In instances where you move the date of your booking any payments paid will be transferred to your new booking date.
  7. Certain weather conditions are classed as unsafe for the use of inflatable equipment. In these instances, which include heavy rain and strong winds, we ourselves would have to cancel to adhere to health and safety guidelines, we would contact you directly to advise of our decision explaining why, if this is the case all payments including booking fees will be fully refunded.
  8. You also have the option of cancelling if you feel your day may be spoilt by poor weather conditions even if we feel it is safe to proceed. In these instances, as long as we are notified before noon the day before your booking there will be no cancellation fee, any monies received will be credited against your next booking with us.
  9. All sizes and dimensions are clearly displayed on our website. Should we arrive on the day and the item does not fit and we do not have an alternative you will be charged 50% of the total hire fee.
  10. Should we arrive at your address/venue and you refuse delivery or claim to have already cancelled but cannot provide proof you will be charged 50% of the total hire fee.
  11. We will send an invoice to you for any payments outstanding from points 9 and 10 above, failure to pay this invoice within 7 days we result in your details being passed to a debt recovery agency.
  12. All cancellations must be made within the time-scales outlined above to avoid cancellation fees.
  13. Cancellations can be made in writing via letter or email but you must quote your booking reference number regardless of how the booking was made. If cancelling via telephone you must speak to a staff member and also quote your booking reference number, please do not leave voice or send text messages to make cancellations as these may not be picked up until after your event and you may still be charged.
  14. Once we receive your cancellation request we will send you a confirmation via email. If you do not receive this confirmation email please call us for verification that your booking has been cancelled in order to avoid paying any fees. The confirmation email will need to be shown in cases of refused delivery where the cancellation is disputed.
  15. None of the above affects your statutory rights under the distance selling regulations.

TERMS AND CONDITIONS OF HIRE

It is the responsibility of the hirer to ensure that all possible steps are taken to avoid injury to users and/or damage to the equipment (which includes all items supplied by Arc Bouncy Castles).

PLEASE READ the following safety instructions and ensure that they are followed:

  1. A responsible person 18 years of age or over must supervise all equipment supplied by Arc Bouncy Castles at all times.
  2. All inflatables must be secured to the ground at all times.
  3. Do not move/reposition any equipment once it has by installed by our staff.
  4. No food or drinks are to be consumed on any equipment.
  5. No smoking, fires, barbecues, glass or animals are to be allowed near the equipment All shoes, badges and jewellery (e.g. large earrings, necklaces, etc.) must be removed to avoid damage to the equipment and injury to other users.
  6. It is recommended that spectacles and plastic Alice bands are also removed. High-heeled shoes/boots must be removed before stepping onto safety mats.
  7. Ensure that the equipment is not overcrowded and limit the numbers depending on the age and size of the user, this information can be found on our website for each piece of equipment at http://www.arcbouncycastles.co.uk.
  8. Do not allow children to take any hard or sharp objects onto the equipment, or anything large enough to block exits/entrances.
  9. Do not allow children to take balloons onto the equipment (burst balloons and strings can be a choking hazard).
  10. No party-poppers, henna, face paint, coloured streamers or “silly string” should be used near or on the equipment; these can permanently stain and will result in cleaning/repair costs being charged to the hirer of the equipment.
  11. No water or other liquid is to be poured or sprayed onto the equipment (other than a reasonable amount for cleaning purposes) this will cause the surface of inflatables to become slippery and also damages soft play.
  12. If equipment is deliberately soaked whilst on hire you will be charged the hire price again to cover the costs in subsequent cancelled bookings and drying time.
  13. Avoid large children and small children from using the equipment at the same time.
  14. Reckless or boisterous behavior must not be allowed.
  15. Climbing, hanging, or sitting on the walls is dangerous and must not be allowed.
  16. Slides must be used by one person at a time and they must not climb on the sides of the slide due to the risk of falling. Remember slides are for coming down not going up.
  17. Slides should be used in a sitting position, feet first – do not allow jumping from the top of the slide.
  18. Socks must be worn and any exposed skin must be covered when using slides on a hot day to avoid friction burns Ensure that mats supplied with the equipment remain where they were positioned during initial installation.
  19. Do not allow anyone to bounce on the front step / apron of the equipment. The step / apron are there to help users get on and off.
  20. No-one with a history of back or neck problems should be allowed on any equipment.
  21. Do not allow users to use the equipment during inflation or deflation. In the event of high wind speeds, including gusts over 24mph, you must deflate any equipment immediately until the wind/gusts subside. We reserve the right to come and take down any equipment during your party/event if we believe it is unsafe to continue using outside.
  22. If the equipment is not being used for any part of the day you may switch the blowers off at the mains. IMPORTANT: If more than one blower is being run from a single extension lead you must unplug all but one blower before switching back on, plug the remaining blowers in one at a time only when each part of the equipment is fully inflated.
  23. In the event of rain please remove users from the equipment. Do not switch the blowers off; as this will help to keep water off the equipment. Once the rain has stopped please ensure that the equipment is dried with a towel before users are allowed back on.
  24. Ensure that the vent on the side of the blower is kept clear at all times.
  25. Should a blower overheat or lose power immediately remove users from the equipment and switch the blower off at the mains. It should restart when switched back on again 1 or 2 minutes later.  If it does not start please inform us straight away.
  26. Arc Bouncy Castles must be advised as soon as possible in the event of any injury requiring professional medical treatment. Treatment must be sought within 2 hours of the injury occurring and a detailed record of the incident and treatment must be provided to Arc Bouncy Castles. No smoking, fires, barbecues, glass or animals are to be allowed near the equipment.

DISCLAIMER

Provided that the equipment is used in accordance with the above guidelines and conditions of hire, those using the inflatable should do so safely, however, accidents can happen. Arc Bouncy Castles can accept no liability for injuries sustained or any other loss, howsoever caused in the absence of the negligence of Arc Bouncy Castles or its employees.  As the equipment will be in the hirer’s possession and control whilst in use rather than Arc Bouncy Castles, any liability for injuries or other losses caused other than negligence by Arc Bouncy Castles or its employees rests with the hirer. Accordingly, it is strongly recommended that the hirer have adequate public liability insurance covering his/her liability arising from the use of the inflatable.

WET WEATHER: If it is wet when we arrive to deliver your equipment or rains once we have left your premises/venue and you has the hirer have chosen to proceed, the full hire fee will be due.  No refunds will be given if the inflatable ultimately cannot be used during your hire period due to the weather.

I DECLARE that I have read and fully understand these terms and conditions of hire and any relevant operating and safety instructions supplied with the equipment. I sign this contract fully aware of the implications and responsibilities placed upon me, including full liability for any costs incurred caused by damage or improper use as outlined above to any equipment whilst on hire.