Frequently Asked Questions
How long is a days hire?
We deliver our bouncy castles between 7am-12pm and collect again from 6pm onwards.
What happens if rain is forecast?
Some of our bouncy castles have shower covers. However, they are not suitable for anything more than a light shower. Unfortunately, bouncy castles are not safe when it is raining, so if there is a likelihood of rain on the day of your booking you may cancel or reschedule your booking. Should there be extreme weather conditions, we reserve the right to cancel any booking, due to safety regulations and insurance policies.
When can I hire a bouncy castle?
Our bouncy castles are available all year round and we do not have any additional charges for bank holiday hire. Please book as early as possible to avoid disappointment.
How much notice is needed to supply a bouncy castle?
You can book at any point, but we recommend you book as early as possible to secure the bouncy castles of your choice.
Do I have to pay a deposit?
Yes a 20% deposit is required on all bookings unless we have agreed to invoice you, then no deposit is required.
What should I expect on the day of hire?
At the specified time, a member of Arc Bouncy Castles will deliver the bouncy castle. We will then check the location for accessibility and to ensure we can inflate the bouncy castle safely.
At least one form of I.D. may be required, this should show your current address and display a signature (i.e. drivers licence). We will also require a hire agreement to be completed and signed by both parties. We will then position and inflate the bouncy castle and explain how to operate it safely. At the end of the day we will collect the bouncy castle at the arranged time.
How much room does the bouncy castle require?
Each bouncy castles varies in size, so it depends on the bouncy castle you have chosen, the details are on the product pages. We will also require an additional 5-6ft behind the castle to position the blower and around 3ft access along each side. Plus there will need to be enough space at the front to position safety mats and provide adequate access for the children to enter and exit the bouncy castle safely.
How can I prepare for the bouncy castle arrival?
Please make sure there is adequate access, ideally a side or rear entrance. If this is not possible, a clear hall or passageway that is at least 3ft (1 metre) wide is necessary to enable us to transport the bouncy castle into position. If we need to pass through the premises we cannot be held responsible for any damage caused.
Please ensure that the bouncy castle location will be clear from sharp objects. Including rocks, debris, protruding branches, large stones and animal droppings etc. There should also be access to a suitable power point, within 25m of the bouncy castle. If the location is found unsuitable, we reserve the right to cancel the installation and booking.
Can you install a bouncy castle indoors?
Yes, our bouncy castles can be inflated indoors. However it does depend on the size of the venue and ceiling height. Please check the size of the bouncy castle on the product page and speak to your venue to compare measurements.
How do we book?
You can book online by clicking the buttons on the products pages, simply check availability and proceed to follow the instructions. Alternatively, you can contact us and we would be happy to help with any queries you may have.
Which forms of payment are accepted?
You can pay by debit/credit card card prior to your hire date. If not you must pay cash on delivery, as per our terms and conditions.
Are you insured?
Yes, we hold public liability insurance. This covers accidents and injuries caused by equipment failing/incorrect or unsafe installation. As the hirer, you are responsible for ensuring adult supervision of the inflatable at all times. Therefore, for anything other concerns. you may want to seek your own insurance.
How much does the unit cost to run?
An average unit costs between fifty pence and a pound for a days usage.
Are there any limits or restrictions?
Yes. All our bouncy castles have height restrictions, to view these please see the product pages. Please do not allow anybody in excess of these limits to use the bouncy castle, as this is not only dangerous but can cause damage to the bouncy castle. Any misuse is not insured under our policy and any damage must be paid for in full by the person named on the signed hire agreement.
Do I need to keep the blower on continuously?
Yes. The blower must be kept on constantly while the bouncy castle is in use.
How long does it take to set up?
An average bouncy castle takes approximately 10-15 minutes to set up, and about 30 minutes to pack away.
Can I collect and set up the bouncy castle myself to save time and/or money?
No. For insurance and safety purposes, we must deliver and install all bouncy castles ourselves.
How safe are your bouncy castles?
All of our inflatables are safety tested annually and our electrical equipment is PAT tested, as required by law. We also take care to ensure that our castles are installed correctly and we are members of BIHA which allows us to hear about and follow the latest laws and guidelines.
However, you must remember that you are responsible for the inflatable during the hire, so please read our safety instructions and terms and conditions.
Can we move or relocate the bouncy castle?
No. Once erected the bouncy castle must not be moved for any reason. However if it rains heavily the blower and power may be disconnected, which will deflate the bouncy castle and prevent any electrical problems.
Are you a member of any recognised organisations?
Yes, we are members of the BIHA (British Inflatable Hirers Association). The BIHA promotes good practice and safety. It keeps us up to date with all of the latest laws, regulations and guidelines. You can look at the BIHA site for further details. Our membership number is IH1977.
If you have any further questions, then please don't hesitate to get in touch.